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Returns Policy - Douro Red Velvet
Under the applicable legislation, the customer has a period of 14 calendar days, counted from the date of receipt of the goods/products, to freely exercise their right to withdraw from the contract with Douro Red velvet lda, provided that the return conditions are duly met. Only returns of new products, without signs of use, in their original sealed packaging, and eligible for return under current legislation will be accepted. The return shipping costs are the customer’s responsibility. To do so, the customer must contact Douro Red velvet lda directly through the available contact channels and then send the products to the following address: Rua Dr Justino Pinto de Oliveira n°34 R/C, 5100-140 Lamego, Portugal. Any refund of the amounts paid may be made through payment methods different from those used in the original purchase, which will be communicated to the customer in due course, without incurring any additional costs and in compliance with the legally established deadlines.
Privacy Policy - Douro Red Velvet
Douro Red Velvet informs that the personal data collected in the context of purchases made through the Lamego On platform is processed for the following purposes:
Data Controller: Douro Red velvet lda, as the seller of the products or services purchased on the platform.
Purpose and Legal Basis: The data is processed to manage your order, process the purchase, issue invoices, ensure delivery, and provide customer support. This processing is based on the contractual relationship established with the customer and on compliance with legal obligations.
Sharing with Third Parties: Data may be shared with service providers, such as transport or accounting companies, only to the extent necessary to fulfill delivery or legal obligations.
Retention Period: Data is retained for as long as necessary to manage the order and comply with legal obligations, including tax-related deadlines.
Data Subject Rights: The customer may request access to, correction, deletion, or restriction of the use of their data, or object to its processing, by contacting the available channels on the Lamego On platform or by sending a written request to the following address: Rua Dr Justino Pinto de Oliveira n°34 R/C, 5100-140 Lamego, Portugal.
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